Te Puia, Hemo Rd PO Box 334
Rotorua 3040, New Zealand.
+64 7 348 9047   info@tepuia.com

Operating Hours:
8am – 5pm Winter (April - September)
9am – 6pm Summer (September – April)

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The Experiences
Te Rā / Te Pō Tours
Visitor Information

The Experiences


Day and Evening Tours
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Looking for things to do in Rotorua? Visit Te Puia & Whakarewarewa Geothermal Valley, the centre of Māori art & culture and home to the world-famous Pohutu Geyser.

You can book a Day Tour or an Evening experience of Te Puia. Or enjoy the best of both and make it a perfect Rotorua experience with our combo package deal.

Day Tour

Te Rā Experience

Come face to face with Pōhutu Geyser, jumping mudpools, and live kiwi birds; watch master carvers and weavers at work, and hear our guides share stories passed down from their ancestors. Guided tours run on the hour every hour from 9am to 5pm.

Operating hours from 8am - 5pm, daily
Guided Tour Duration 60-90 minutes

Highlights on the Day Tour include:
  • Explore Te Whakarewarewa, a 60 hectare Geothermal Valley.
  • A Kiwi House & Viewing Enclosure
  • Traditional Māori Carving and Weaving
  • Māori Art & History
  • A model Pre-European Māori Village and sacred Marae
  • Taonga Gallery and Gift Shop

Te Rā Experience Addons:
The ultimate way to experience Maori culture. Includes the Te Rā Daytime Pass, an exclusive guided tour, plus a banquet of storytelling, entertainment and authentic Māori kai (indigenous food) under lights. Te Ra + Te Pō starts at 4:30pm.
The Te Rā + Haka Daytime Experience combines the best of Māori performing arts to your Day Pass, with a traditional 45-minute cultural performance (Kapa Haka).
The Te Rā + Kai Ngāwhā Tour includes an extended tour of Te Puia, an interactive weaving experience, plus a traditionally cooked steambox lunch to enjoy in front of Pohutu Geyser.
  • Adult

    $52.00

  • Child*

    $26.00

  • Family**

    $141.00


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Indigenous Evening Tour

Te Pō Experience

Enjoy a mouthwatering banquet of authentic Māori cuisine (kai) and marvel at the breathtaking beauty of our geothermal valley under lights. Includes a traditional welcoming ceremony (pōwhiri) and intimate concert performance. Te Pō begins at 6:15pm.

OPERATING HOURS From 6pm - 9pm, Daily

Highlights on the Evening Tour include:
  • Taste an exquisite Māori feast prepared in the traditional Hāngi style.
  • After dinner you will be invited to board the motorised waka (people mover) for a journey Through the Valley Under Lights. Be awed by the magical evening sights of Te Puia's geothermal valley.
  • Be enthralled by Māori cultural performances, featuring traditional storytelling and entertainment.

Te Pō Experience Addons:
The ultimate way to experience Maori culture. Includes the Te Rā Daytime Pass, an exclusive guided tour, plus a banquet of storytelling, entertainment and authentic Māori kai (indigenous food) under lights. Te Ra + Te Pō starts at 4:30pm.
  • Adult

    $117.00

  • Child*

    $58.50

  • Family**

    $316.00


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*Child price is for children 5-15 years.
**Family pass is for 2 adults and 2-4 children.

Please read our Terms & Conditions, Privacy Policy, and our Cancellations & Refunds Policy.

Terms and Conditions for Te Puia Website

Conditions of Use

The New Zealand Maori Arts & Crafts Institute (Te Puia) welcomes you to www.tepuia.com. This site is owned by Te Puia ('we', 'us' and 'our'). By accessing this website you agree to these Terms and Conditions. Please read them carefully.

Privacy

Our Privacy Policy governs certain aspects of your visit to Te Puia’s website and should be read in conjunction with these Terms and Conditions.

Disclaimer

This site is provided by Te Puia on an "as is" and "as available" basis. While we try to ensure that the content of this site is free from error, we do not warrant its accuracy, adequacy or completeness, or its suitability for your intended use. We also do not warrant that this site, its servers, or email sent from Te Puia are free of viruses or other harmful components. You expressly agree that your use of this site is at your sole risk. Te Puia reserves the right to withdraw or delete any information from this site at any time at its sole discretion.

Liability

Te Puia disclaims to the extent permitted by law, all liability or responsibility to anyone for any direct or indirect loss or damage that may result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this website.

Bookings, Cancellations and Refunds

Our Bookings, Cancellations and Refunds Policy will be specified within the booking process. These should be read in conjunction with these Terms and Conditions.

Changes to Content

We reserve the right to make changes, at any time and without notice, to all content of this site, policies, and these Terms and Conditions.

Governing Law

Unless otherwise specified, the content on this site has been prepared in accordance with New Zealand law for the supply of products and services in New Zealand only. The content of this website and any contracts formed with us arising out of this site are governed by, and are to be interpreted in accordance with, New Zealand law and where the New Zealand courts have jurisdiction.

Links

Please contact us for prior permission if you wish to create a hypertext link to any page on this site. If you create a link to Te Puia, you remain fully responsible for any consequences of that link, whether direct or indirect and you will protect us against all loss, damage, liability, costs or expense arising from or in connection with the link. Any link to third party websites are provided for convenience only and the inclusion of any link does not imply any endorsement or verification by us. The websites linked to this site are not under our control. We accept no responsibility or liability in relation to any content on other websites that are not under our direct control.

Copyright

The content on our site is protected by copyright and no part of our site may be reproduced or adapted in whole or in part without our prior consent. All rights in this site are owned by Te Puia.

Contact Details

If you have any questions about our terms please contact us at:

Te Puia
Hemo Road
P O Box 334
Rotorua
New Zealand

Phone: +64 7 348 9047
Fax:      +64 7 348 9045
Email:  reservations@tepuia.com

Privacy Policy for Te Puia Website

The New Zealand Maori Arts and Crafts Institute (Te Puia) is committed to ensuring the privacy of individual information. This information can be personally identifiable information or aggregated information. This Privacy Policy (Policy) tells you about the collection, use, disclosure, security and accessibility of information.

Collection of Information

Te Puia operates the website www.tepuia.com and collects information about online customers and other website users including:

  1. Personal information provided voluntarily through e-mail reservations, website reservations and sales, telephone, fax, application forms, questionnaires, competitions, customer feedback forms, correspondence or contact in person.
  2. Aggregated data which includes measuring traffic, referring sites, origin of users and traffic patterns to our websites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

Use of Personal Information

Te Puia collects this information in order to provide the best possible service to you while you are visiting our sites. The information that you provide may be used for the following purposes:

  1. To verify your identity and process any transactions that you might make on our site.
  2. To inform or offer the most relevant information suitable to you and your interests.
  3. For any marketing, internal or market research, promotional, publicity, or direct marketing that we might undertake.
  4. For any other purposes that you authorise.

Disclosure of Personal Information

Te Puia will not sell, or allow third parties access to your information without your authorisation except where it is required by law.

Security

Te Puia takes all reasonable steps to ensure that your personal information is secure, and protects that information from misuse or loss, and from unauthorised access, modification or disclosure. Please note however that total security of data transmission over the internet cannot be guaranteed as being completely secure. Hence we cannot guarantee and do not warrant the security of information transmitted to us over the internet. You acknowledge that you do so at your own risk.

Access to Information

You may request Te Puia to access and make corrections to your information at any time. If you believe that your information has been compromised in any way, please contact us immediately.

Cookies

A cookie is a small text file that resides on your computer’s hard disk and is recognised by our server when you visit our site. A cookie cannot read your hard drive or perform any commands on your computer. It does not contain any of your personal identifiable information. You may configure your web browser to not accept cookies however you may experience a loss of functionality as a result.

Te Puia may use the information collected by cookies to:

Google Analytics Display Features & Google Remarketing

The Te Puia website uses Google Analytics Demographics and Interest Reporting the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example haven't made a booking. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies (such as the Google Analyitcs of DoubleClick cookie) to serve ads based on someone’s past visits to the Te Puia website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Policy Changes

We reserve the right to change this policy at any time. A notice will be placed on the Te Puia home page of any material changes to this policy.

Contact Details

If you have any questions about this policy please contact us at:

Te Puia
Hemo Road
P O Box 334
Rotorua
New Zealand

Phone: +64 7 348 9047
Fax:      +64 7 348 9045
Email:  reservations@tepuia.com

Copyright © 2010 Te Puia (NZ MACI). All rights reserved.

Te Puia Bookings Cancellations Refunds Policy

This Policy should be read in conjunction with our General Terms and Conditions. Please read this policy carefully. Te Puia offers a range of products and services available on site or on our website www.tepuia.com. Bookings can be made by phone, email, fax or online. Cancellations, changes and refunds can not be made online once your booking has been completed. Please contact us directly if you wish to make a cancellation, change or request for a refund.

Collection of Information

We collect information provided by you voluntarily to process any transactions you might make through e-mail reservations, website reservations and sales, telephone, fax, application forms, questionnaires, competitions, customer feedback forms, correspondence or contact in person. Our Privacy Policy governs this information and should be read in conjunction with this policy.

Price

This website contains price information. The price advertised may not be the same price charged to your credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. So if you make a purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.

Online Payment

We accept online payment by Visa, MasterCard and American Express only. All prices are in New Zealand dollars and include New Zealand Goods and Services Tax of 15%.

Refunds

Unless otherwise specified, all products and services booked and paid for by cash, cheque, direct credits or credit cards are non-refundable. If refund is due, we reserve the right to make a refund in the same manner and the same currency used to pay for your purchases. To process your refund, if due, you will need to provide your contact and bank account details. Please refer to our Privacy Policy regarding the collection, storage and use of personal information.

Cancellations

You may cancel your bookings at any time prior to making full payment without any penalty, unless otherwise specified. If you cancel your bookings after making full payment, our refund policy applies. If cancellation is allowed, notification is required 24 hours prior to arrival. Failure to do so may result in a 50% penalty fee of total costs. In the case of unexpected events or for visitor safety reasons, Te Puia can not be held accountable to the unavailability of any products or services. We will, however, take reasonable steps to keep you informed.

Changes

Changes to the date and time of your product and services bookings are allowed prior to your arrival. You may also be able to change to a different product or service. If these result to an increase in price you will have to pay the difference between the original price and the new price. However, if these result in a decrease in price, you may be eligible for a refund. All changes are subject to availability.

Contact Details

If you have any questions about our terms please contact us at:

Te Puia
Hemo Road
P O Box 334
Rotorua
New Zealand

Phone: +64 7 348 9047
Fax:      +64 7 348 9045
Email:  reservations@tepuia.com