Covid-19

Information

Updated: Friday 3rd December 2021


Tēnā tātou katoa,

As per COVID-19 Protection Framework guidance, Te Puia is a vaccine-certified business committed to keeping our visitors, our staff, and our community safe. Visitors are required to wear a face-covering on-site and if you are feeling ill or presenting with symptoms of a cough, a high temperature (at least 38°C), or shortness of breath please stay home and seek advice from Healthline 0800 358 5453.

All visitors to Te Puia who are more than 12 years and 3 months old, will be asked to scan their contact tracing app (or sign-in manually) and show their My Vaccine Pass upon arrival (Photo ID may be required).

Te Puia has robust COVID-19 policies in place including everyone on-site having a My Vaccine Pass, staff staying home if unwell, smaller socially distanced groups on guided experiences, regular cleaning of communal areas, social distancing in dining areas, and sanitising stations at key points of entry.

Please call 07 348 9047 or email reservations@tepuia.com with any queries and we will be in touch as soon as possible.

 

Te Puia is open Wednesday to Sunday from 10am to 4pm. Geyser By Night operates on the same days from 9pm to 11pm. Please check our opening hours for the latest information.

Te Puia has robust COVID-19 policies in place including everyone on-site having a My Vaccine Pass, staff staying home if unwell, smaller socially distanced groups on guided experiences, regular cleaning of communal areas, social distancing in dining areas, and sanitising stations at key points of entry.

  • All visitors to Te Puia who are more than 12 years and 3 months old are required to wear a face covering.
  • Will be asked to scan their contact tracing app (or sign-in manually) and show their My Vaccine Pass upon arrival (Photo ID may be required).
  • Cashless payment only.
  • Spacing stickers adhered to floors to ensure social distancing.
  • Sanitiser stations installed.
  • The reception area is cleaned more frequently throughout the day.
  • Smaller group sizes on guided experience.
  • Ensure social distancing whilst on guided experience.
  • Ensure manuhiri (guests) are seated on their bubbles whilst on board the Tuatara Waka (People Moving Vehicle).
  • Tuatara Waka cleaned in-between use throughout day.
  • Sanitiser stations installed.
  • All visitors to Pātaka Kai restaurant who are more than 12 years and 3 months old are required to wear a face-covering (not required whilst eating and drinking).
  • Will be asked to scan their contact tracing app (or sign-in manually) and show their My Vaccine Pass upon arrival (Photo ID may be required).
  • Sanitiser available on arrival.
  • Table spacing.
  • The water station has been removed and water will be provided at tables on request.
  • Food will be ordered as requested with cutlery and plates delivered with food.
  • Cashless payment only.
  • Cleaning / sanitising of tables and menus between guests will be increased.
  • Clearly marked barriers installed to maintain social distancing between manuhiri (guests) and staff.
  • Staff and students will be wearing masks as they share narrative with manuhiri.
  • Sanitiser provided throughout the Institute.

 

  • Kiwi Conservation narrative will be delivered outside the centre (under cover).
  • Kiwi Conservation staff will be wearing masks.
  • Manuhiri will be escorted through the indoor nocturnal viewing area in smaller group sizes.
  • Sanitiser provided throughout the Kiwi Conservation Centre

Yes, everyone who visits will be required to wear a mask under the COVID-19 Protection Framework. Consuming food or drink at Pātaka Kai is the exception to this rule, as per CPF guidance.

We understand that you may need to cancel your visit to Te Puia due to COVID-19. Our standard Terms and Conditions will apply. Please contact us at reservations@tepuia.com if you need to amend or cancel your upcoming booking.

We understand that you may need to cancel your visit to Te Puia due to COVID-19. If you have booked via an online travel agent, please follow the cancellation process outlined by the agency.