Nau mai, haere mai ki Te Puia. Please check-in 15 minutes prior to your scheduled tour departure time.
This Policy should be read in conjunction with our General Terms and Conditions. Please read this policy carefully. Te Puia offers a range of products and services available on site or on our website www.tepuia.com. Bookings can be made by phone, email, fax or online. Cancellations, changes and refunds can not be made online once your booking has been completed. Please contact us directly if you wish to make a cancellation, change or request for a refund.
We collect information provided by you voluntarily to process any transactions you might make through e-mail reservations, website reservations and sales, telephone, fax, application forms, questionnaires, competitions, customer feedback forms, correspondence or contact in person. Our Privacy Policy governs this information and should be read in conjunction with this policy.
This website contains price information. The price advertised may not be the same price charged to your credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. So if you make a purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.
We accept online payment by Visa, MasterCard and American Express only. All prices are in New Zealand dollars and include New Zealand Goods and Services Tax of 15%.
Refunds
Unless otherwise specified, all products and services booked and paid for by cash, cheque, direct credits or credit cards are non-refundable. If refund is due, we reserve the right to make a refund in the same manner and the same currency used to pay for your purchases. To process your refund, if due, you will need to provide your contact and bank account details. Please refer to our Privacy Policy regarding the collection, storage and use of personal information.
You may cancel your bookings at any time prior to making full payment without any penalty, unless otherwise specified. If you cancel your bookings after making full payment, our refund policy applies. If cancellation is allowed, notification is required 24 hours prior to arrival. Failure to do so may result in a 50% penalty fee of total costs. In the case of unexpected events or for visitor safety reasons, Te Puia can not be held accountable to the unavailability of any products or services. We will, however, take reasonable steps to keep you informed.
Changes to the date and time of your product and services bookings are allowed prior to your arrival. You may also be able to change to a different product or service. If these result to an increase in price you will have to pay the difference between the original price and the new price. However, if these result in a decrease in price, you may be eligible for a refund. All changes are subject to availability.
If you have any questions about our terms please contact us at:
Te Puia, Hemo Road, P O Box 334, Rotorua, New Zealand