T&C's

Sharing Our Taonga

Te Puia spans 70 hectares within the historic Te Whakarewarewa Geothermal Valley, on the edge of Rotorua. We are home to the world famous Pōhutu geyser, mud pools, hot springs and silica formations. You will also find the native Kiwi bird and the national schools of wood carving, weaving, stone and bone carving. We have shared these taonga (treasures) with manuhiri (visitors) for over 170 years and proudly continue that tradition today.

Qualmark Gold Status

Te Puia’s Qualmark Gold Status shows that Te Puia has been independently validated as a tourism business of the very highest quality. The Qualmark seal of approval tells visitors from around the world that the tourism experience they will have at Te Puia will be exceptional, safe and environmentally sustainable.

Our Values

The values of manaakitanga (hospitality) and kaitiakitanga (guardianship) underpin everything that we do at Te Puia. Our world-famous guiding tradition shows our regard for treating visitors with respect and making them part of our whānau (family). Our commitment to kaitiakitanga means that we will protect the rich natural and cultural taonga (treasures) at Te Puia and ensure that they thrive for generations to come.

Health and Safety

With numerous natural hazards including geysers, hot mud pools and boiling water pools, Te Puia’s geothermal area presents many hazards. Therefore, the health and safety of our manuhiri and staff is our top priority, and we aim for a zero serious harm injury rate. Te Puia has a full-time Health and Safety Coordinator, whose responsibility is to coordinate all Health and Safety initiatives. They work in close collaboration with a site-wide Health and Safety Committee.

We encourage all manuhiri to wear suitable footwear and have invested extensively in cobbled pathways to safely guide visitors through the geothermal valley. There is also a significant investment in fencing to ensure manuhiri do not venture into potentially unsafe zones. We provide wheelchair access wherever possible, though some steeper and unsealed or un-cobbled paths are not wheelchair accessible.

Covid-19 Policy

As per COVID-19 Protection Framework guidance, Te Puia is doing it’s part in to minimize the spread of Covid 19. We are committed to keeping our visitors, our staff, and our community safe.

If you are feeling ill or presenting with symptoms of a cough, a high temperature (at least 38°C), or shortness of breath please stay home and seek advice from Healthline 0800 358 5453.

Te Puia has robust COVID-19 policies in place which include; staff staying home if unwell, smaller socially distanced groups on guided experiences, regular cleaning of communal areas, social distancing in dining areas, and sanitizing stations at key points of entry.

Please call 07 348 9047 or email [email protected] with any queries and we will be in touch as soon as possible.