Qualmark Gold Status
Te Puia’s Qualmark Gold Status shows that Te Puia has been independently validated as a tourism business of the very highest quality. The Qualmark seal of approval tells visitors from around the world that the tourism experience they will have at Te Puia will be exceptional, safe and environmentally sustainable.
The values of manaakitanga (hospitality) and kaitiakitanga (guardianship) underpin everything that we do at Te Puia. Our world-famous guiding tradition shows our regard for treating visitors with respect and making them part of our whānau (family). Our commitment to kaitiakitanga means that we will protect the rich natural and cultural taonga (treasures) at Te Puia and ensure that they thrive for generations to come.
Health and Safety
With numerous natural hazards including geysers, hot mud pools and boiling water pools, Te Puia’s geothermal area presents many hazards. Therefore, the health and safety of our manuhiri and staff is our top priority, and we aim for a zero serious harm injury rate. Te Puia has a full-time Health and Safety Coordinator, whose responsibility is to coordinate all Health and Safety initiatives. They work in close collaboration with a site-wide Health and Safety Committee.
We encourage all manuhiri to wear suitable footwear and have invested extensively in cobbled pathways to safely guide visitors through the geothermal valley. There is also a significant investment in fencing to ensure manuhiri do not venture into potentially unsafe zones. We provide wheelchair access wherever possible, though some steeper and unsealed or un-cobbled paths are not wheelchair accessible.