There are several convenient transport options to reach Te Puia:

• Self-Drive: The easiest way to find us is by entering ‘Te Puia, Rotorua’ into Google Maps. Free parking is available on-site.
• Rideshare and Taxis: Uber services are available in Rotorua, as well as local taxi providers such as Rotorua Taxis.
• Bus: The Rotorua City Ride departs every 30 minutes until 6PM from the bus stop opposite the Pullman Hotel.

We offer free parking for all visitors, with spaces available in both our main car park and the southern end of the park.

Te Puia is conveniently located at 20 Hemo Road, Rotorua.

Te Puia operates rain or shine, so you can enjoy your visit no matter the weather. We recommend bringing your own raincoat or umbrella. Alternatively, ponchos are available for purchase at our on-site retail store.

Te Puia is wheelchair accessible to ensure all visitors can enjoy the valley. If you don’t have your own wheelchair, we offer complimentary wheelchairs on-site. Simply visit our ticketing office upon arrival to arrange one. Read all of our accessibility information here.

Yes, during the day all visits to Te Puia are guided. This helps ensure every guest has a deeper, more enriching experience as they explore our valley and learn about our culture, geothermal wonders, and history.

In the evening, our Mārama experience is hosted rather than guided, giving you the freedom to explore the valley at your own pace.

Yes, Te Puia is a completely cashless site. All payments at our admissions office, retail stores, and food & beverage outlets will need to be made by credit or debit card.

We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, WeChat Pay, Alipay, UnionPay, and JCB.

No transaction fees apply.

A standard Te Rā tour is 1.5hours (90 minutes).

Our guided tour covers the highlights of Te Puia, including:

• The stunning geothermal valley and Pōhutu Geyser, however we can’t guarantee you will see Pōhutu Geyser erupting.
• The Kiwi Conservation Centre
• The New Zealand Māori Arts & Crafts Institute

Please note that the majority of the tour involves walking to fully experience the valleys features. However, a train is available to bring you back up from the geothermal valley for your convenience.

Tours depart every hour, on the hour, daily. Please refer to the operating hours listed above to plan your visit.

Yes, children love the lights! Please note this is a late evening outdoor experience with a 1.5km walk required. We recommend dressing children warmly and ensuring they are comfortable for cooler weather.

The walk is an estimated 60 minutes, with a number of locations to stay and enjoy the lights, including on the heated terraces overlooking Pōhutu Geyser.

This experience runs in all weather conditions. Please dress appropriately and bring an umbrella if it’s raining.